Policies

Backorder and Credit Card Charging Policy

Credit cards are charged at the time an order is placed, even if the item is not in stock. If this is problem or you change your mind, please let us know and the order can be cancelled and the amount charged will be refunded.

Privacy Policy

Your personal information is never - under any circumstances - released to third parties.

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our site you may provide us with two types of information: personal information you actively choose to disclose (“Active Information”), and use information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse our site (“Passive Information”).

No Use of Our Site by Persons Under 13

No person under 13 should disclose information on this site. You may learn more about protecting children’s privacy online by visiting http://www.ftc.gov/kidzprivacy/.

Active Information You Choose to Provide

You are free to browse the site without disclosing personal information to us. In order to gain use of some sections of the site and gain access to premium content (i.e., become a “user”), we may require you to disclose the following information: first and last name, company name, job title, mailing address, email address, daytime telephone number, and keywords that best describe your profession.

If you choose to post information on our site or maintain email, snail mail or telephone contact with us, we may retain such information also.

Passive Information Collected

Our site utilizes a standard technology called “cookies” to collect information about how our site is used. Passive Information gathered may include the date and time of visits, the site pages viewed, time spent at our site, the sites visited just before and just after our site. Passive Information is collected on an aggregate basis without any association to your personal information so that you remain anonymous. This site uses only “temporary” cookies that are removed from your computer immediately after you leave the site. We do not use “user cookies” stored on your hard disk and used to track your site use activity on subsequent visits intended to be anonymous. If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser; please consult the “Help” section of your browser to correctly do so.

Some of the passive information that we collect includes domain names, IP addresses, page visit statistics, and session variables.

What is a Cookie?

Cookies are a feature of web browser software (Internet Explorer, Netscape Navigator, etc.) that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user’s web browser on one site and can simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use the Information Collected?

Broadly speaking, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our business activities, providing customer services such as support, and making available other products or services we think may be of interest to our users. We may use the Active Information or Passive Information you provide to us to contact you about changes to our site, new services, features or products we offer, or other information we think you shall find valuable. If at any time you do not wish to receive such information, please send us an email and we will promptly remove you from the appropriate distribution lists.

We use Passive Information to gather information about our users and to enhance and design our site to make it easier, faster and friendlier to use. Additionally, cookies help us know information about how many people visit our site, when they visit and how they use our service. We do not connect any of this information to your personal information or email address. However, Passive Information may result in your viewing of particular content based on your user habits for your viewing on our site.

Your Information In Relation to Others We Link To

You may be able to access other websites through our site. When you do so you are doing so subject to their policies regarding privacy and data collection and you should read those sites’ privacy policies to make sure you agree to them before using such sites. When you choose to shop at such sites, you should read their privacy policies to make sure you agree to them before making purchases.

Sharing Information with Advertisers or Other Third Parties

We may disclose anonymous information about user habits, characteristics and user patterns, based on aggregate user statistics to third parties, including manufacturers submitting product reviews, sponsors for our donation and grant programs, or the press. We do NOT sell or otherwise share your personal information with direct marketing companies or brokers.

Sharing Information with the Government or As Otherwise Required by Law

We may be required by law or government agency to disclose both Active and Passive Information you have provided to us.

How Do We Secure Active Information and Passive Information?

We secure your personal information submitted by you by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss or destruction of Active Information and Passive Information. Your postings on this site and other communications you may have with us via email or snail mail may not be secure unless we advise you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we request that you do not send or post sensitive information through these means.

How You Can Choose Not to Receive Information About Products or Services By Us, or to Correct, Delete or Access Your Information

If you desire not to receive information about products or services we think may be of interest to you or if you wish to access, delete or correct your information, please contact us.

We reserve the right to revise this policy at our discretion. Please check back on this site as this policy may be revised from time to time without notice to you.

For more information contact:
info@bigskyproducts.com